I.T. Surgery

I.T. Surgery taking place EVERY Wednesday 9:30-12:30
Much Birch Community Hall, HR2 8HT

Why choose Tea & Tech?

I aim to specifically support the more senior IT users within our community.
I am based in Dinedor, Hereford and cover the whole of Herefordshire (and just over the borders). I have 25 years’ experience of working within I.T. including the hands on supporting of all age groups and abilities.
From technophobes to technogeeks, I’ve helped them all.

Holistic I.T. Support

Through my experience I have found that within this demographic, people requiring support often appreciate a completely different approach.

I won’t burden anyone with jargon and will offer only gentle and compassionate support/advice. Considering the user’s whole situation can help make them feel more comfortable with tackling technology and lead to a growing confidence.

What services do I offer?

Teaching

I can tailor sessions to help the user understand some new software, or get up to date the latest operating systems. 1 hour sessions are perfect for this.

Set up New Hardware

Bought a new laptop? PC? Printer? Let me take the stress out of setting it all up, in the comfort of your home.

Upgrades

 Slow computers can often benefit from new hard drives, extra RAM or a general spring clean.

Backups

Something we don’t think about until it’s too late. Book me in for a session to show you how to backup your precious files.

Here’s what I can support you with, in the comfort of your own home (please contact me if you don’t see your specific situation listed here).

An empathetic chat over a cuppa to put the world to rights (whilst sorting out your IT issues)
General tips and advice/training
Fault finding
Software support
New PC Installation / Setup
Virus & Malware Removal
Email Troubleshooting & Setup
Broadband Internet & Router Setup
Wi-Fi Range Issues
Software Installation
Windows Reinstall / Refresh
Slow Computer Clean-up
Printer Installation / Troubleshooting
Backup Advice & Solutions
Solid State Drive (SSD) Upgrades
Data Recovery
Laptop Battery Replacement
PC & Laptop Upgrades & Advice

This list is not exhaustive and I can help generally with many other problems related to technology (think TV’s, gadgets, wearable tech…)

positive review  We run a small business in Hereford and Richard has definitely become our preferred IT specialist for the company. He’s totally unfazed with any IT problem we throw at him and provides a solution promptly. Definitely value for money! Thank you Richard.

Jacq O's Avatar Jacq
17 April 2024

positive review  I can highly recommend Richard. He has sorted out our phones and replaced a laptop keyboard quickly, efficiently and is great value for money for the ‘tech nervous’! all without blinding you with science. 🙂📱💻

Roland Close Avatar Roland
28 March 2023

positive review  We are so grateful to Richard. He recently fixed my son’s laptop after it starting playing up just out of guarantee. Richard has been our go to IT help for years now. I’ve bought a laptop from him, he’s helped for software issues, printer issues. Thank you Richard!

Angela Benton-Browne Avatar Angela
24 June 2022

positive review  Can’t thank Tea and Tech enough for sorting out my mums ongoing Tech issues. Laptop is now working like a dream, mum no longer wants to throw it out the window and is happily a confident Tech user. Thanks Tea and Tech! 🌟 🌟 🌟 🌟 🌟

Hazel Stephenson Avatar Hazel
22 March 2023

positive review  Richard is helpful, knowledgeable and just a 100% decent chap. Highly recommended for business IT problems. He had my new work laptop set up and ready to use, with multiple email accounts etc all configured beautifully.

Paul Douse Avatar Paul
31 May 2024

positive review  Richard is so helpful, his knowledgeable superb, very patient and clearly instructs how to do anything IT. We would recommend Richard for all your IT needs.👏👏

Newton Farm Community Association Avatar Newton
12 March 2025

positive review  Richard is knowlegable, friendly, and very, very patient. Came to look at an ancient laptop, and sorted us out a treat. Thank you.

Alison Brown Avatar Alison
19 September 2024

positive review  Rich visited today to sort out some problems with my PC. I’m reasonably comfortable with using the PC but the hour with Rich was very useful and informative. He also opened up my PC and found some hardware problems that another company offering computer repair has missed. I’d recommend this guy. His rates are reasonable and he knows his stuff.

Paddy Dyson Avatar Paddy
22 December 2022

positive review  Brilliant service from Richard at Tea & Tech, my iMac is now working great and also sorted out a Facebook issue. Would totally recommend and now have a “go to” person if I have any more tech problems ( which I will undoubtedly have!) Thanks again Richard

Sarah Hardman Avatar Sarah
16 April 2023

positive review  Richard has been brilliant. He’s fixed a few devices for me now and also helped me over the phone a few times. It’s been such a relief to have someone available to help with tech problems as I’d often just get overwhelmed and give up and somehow manage without in the past. Really can’t recommend Richard enough, he’s so lovely and helpful and his rates are very reasonable.

Rachel Uelah Amethyst Peacock Avatar Rachel
8 April 2021

positive review  Highly recommended Rich and his help with all things computer. He is the most fantastic teacher, so kind and patient with a totally over excited student (me) learning photoshop with him … always unflustered even with our dogs barking and geese honking ! A very kind and totally trustworthy guy ⭐️⭐️⭐️⭐️⭐️

Rew Wood Avatar Rew
7 November 2022

positive review  Really grateful for the help given. It cleared up a number of mysteries about my laptop. Will turn to Tea and Tech again if I get into a pickle with technology.

Gaynor Kavanagh Avatar Gaynor
26 October 2022

positive review  I call Rich out when my laptop develops a problem (never my fault 😬) so he sorts the problem then I usually find other things for him to look at or help me with. He is very patient & doesn’t make me feel stupid. 100% recommend.

Kathy Ratcliffe Avatar Kathy
24 September 2025

positive review  Highly recommended, very professional, speedy, kind & helpful on all manner of computer/TV difficulties! 👍👍👍

Soe Sen Avatar Soe
24 April 2024

positive review  Thank you to Tea and Tech for, again, saving the day for me today by patiently explaining… literally step-by-step step… click by click…. To solve my computer issue. The service and courtesy you provide are both fabulous!

Heather McTobin Avatar Heather
10 February 2022